Miri — The First AI Concierge Agent That Acts
Miri is the first AI concierge agent that acts — not just answers. She places orders, calls the valet, and books amenities end-to-end.
Meet Mirigi
AI Concierge
Mirigi is the first concierge platform whose AI agent — Miri — doesn’t just answer residents but acts for them. She orchestrates valet, deliveries, reservations, access and the home itself across every service the building offers, in every resident’s language, end to end in a single conversation. Other systems answer questions. Miri places the order, requests the car, books the amenity. No forms, no apps to learn, no hold music. Just ask.
For residents, Mirigi turns every building service into something they reach with a tap or a sentence — reservations, valet, deliveries, messages, payments — through a branded app that matches the property’s identity on phone, tablet, or in-unit touch panel. The same app drives the smart home, opens the gate, plays the music, and pages the concierge.
For staff and management, Mirigi is the shared operations console — one place to see arrivals, deliveries, requests and reservations as they happen, with dedicated views for every staff role: front desk, concierge, management, security, valet, maintenance, restaurant. Each person sees exactly the work that belongs to them, in the moment it lands. Twenty years of front-desk refinement, in one screen — and residents feel the difference without ever opening a dashboard.
Mirigi’s building automation gateway brings the property’s existing sensors and controls into the same experience: residents check the pool temperature, open the front gate, or trigger a scene the same way they ask for their car.
Discover the prestigious luxury buildings that have embraced Mirigi by clicking here. Common questions are answered below.
What Mirigi does
Features
Staff Console & Front-Desk Operations
A real-time operations console for every member of the building’s team — front desk, concierge, management, security, valet, maintenance, restaurant — with role-scoped views and twenty years of operational refinement behind every screen.
Last Mile Shopping Revolution for Restaurants
Use Mirigi to connect residents with in-building and partner restaurants, browsing full menus and receiving real-time updates on their orders from preparation to delivery or pickup.
Building Automation
Connect the building’s sensors and controls into Mirigi, so residents and staff act from one app.
Panic Button
Trigger emergency alerts instantly with the Panic Button feature — ensuring resident safety and a fast staff response.
Fully Customizable
A fully branded mobile app tailored to your property — your name on the icon, your identity in every screen, on the App Store and Google Play.
Reports
Custom reports per building — any question your data can answer, presented as a clean chart or downloadable table.
Paperless Communication
Communicate efficiently and eco-friendly with Mirigi’s paperless feature.
Frequently asked questions
About Mirigi
What is Mirigi?
Mirigi is the complete digital concierge platform for a luxury condominium — one system that lets residents reach every service and lets staff run every operation, all under the building's own brand. It covers reservations, valet, deliveries, visitor access, maintenance, building automation, expenses, reports, polls and resident communications, across the resident app, the in-unit touch panel and the staff console. At its center is Miri, the first AI concierge agent that doesn't just answer — she acts for residents, end to end, in their language.
How is Miri different from a chatbot?
Miri is an AI concierge agent that acts, not just answers. Residents ask in plain language and Miri places the order, schedules the valet or books the amenity end to end, using the same workflows the building staff already uses every day.
How much experience is Mirigi built on?
Our team has been building concierge and building-automation software for luxury residential properties since 2003 — more than twenty years of operational learning across the Americas. Mirigi is the modern platform that consolidates those years of refined workflows, with the AI concierge layer added in the latest generation. Residents get a contemporary interface; the building runs on foundations refined for two decades.
Where is Mirigi based?
Mirigi is a global service with offices in Miami (Florida), Montevideo (Uruguay) and Punta del Este (Uruguay). The team deploys luxury concierge for residential properties anywhere in the world — with concentrated experience across the Americas and the operational maturity to onboard buildings in any market.
Which languages does Mirigi support?
Each building can use any language it needs. Properties pick a default building language, and each resident can choose their own preferred language on top of it — Mirigi translates communications into the resident's language automatically. Ideal for multilingual residences like those in Miami, where residents speak English, Spanish, Portuguese and more under one roof.
How does Mirigi handle resident privacy?
Resident data is scoped by role and by unit, so each user — resident, doorman, valet, manager — sees only what they need. Mirigi does not sell or share resident information, and the platform is operated by the Mirigi team directly.
For residents
Do residents need to install an app?
Mirigi ships with a branded companion app that most residents use and that we recommend — it's one of the primary ways to reach the system. The platform is also accessible from an in-unit touch panel installed by the building and from a web link, so a phone install isn't strictly required. Many interactions happen by simply talking to Miri.
How do amenity reservations work?
Residents see a live calendar of what is available — the barbecue, the spa, the party room, the gym — and book the time they want in seconds. Reservations confirm instantly, reminders go out automatically, and any usage fee is billed to the unit. Miri can also book on request.
How does the valet feature work?
Residents request their car from the app, the touch panel or Miri before they leave the unit, then watch the status update in real time. Mirigi notifies them the moment the car is staged at the entrance, and guests can call up their own car later through a link or QR sent by the valet team.
What happens when a package arrives?
Front-desk staff log the delivery with a courier name and the recipient unit. The resident gets an instant notification through their preferred channel — push, app inbox or email — with the delivery details, and the parcel waits in the building's storage room until pickup. Multiple parcels per unit are tracked individually.
Can I order from the building's restaurants through Mirigi?
Yes. Residents browse the full in-building or partner restaurant menu, choose dish variants, place the order, and follow real-time status from kitchen to delivery — all from the same app. Miri takes the order in conversation too.
Can Mirigi control my smart home?
When the building has a compatible smart-home controller, Mirigi pairs with it so residents control lights, climate, blinds and scenes from the same app. Miri can trigger named commands and macros alongside everything else she does.
For building management
Is Mirigi's staff console strong enough to run a busy condominium front desk?
Yes — front-of-house is where Mirigi started. The staff console is a real-time operations cockpit refined over twenty years of building operations, with dedicated views for the front desk, concierge, management, security, valet, maintenance and restaurant teams. Pending deliveries, the live valet queue with wait-time colour coding, pre-authorized guests, open requests and recent activity all land on one screen, refreshed the instant something changes. Built first for the people who open the door — not a back-office product with a front-desk tab grafted on.
Can different staff members see different things?
Yes. Mirigi defines every team member's access by role — front desk, concierge, manager, assistant manager, security, valet, valet manager, maintenance, restaurant staff. Each role sees exactly the work that belongs to them, with a full audit trail of who did what and when. Roles and permissions are configured per building, so the property decides how its operation is structured.
Can the team run the building from a tablet or phone too?
Yes. The staff console works on desktop browser at the front desk, tablet behind the bar, and phone in the maintenance technician's hand. Sensitive actions are protected by two-factor authentication, and the interface is multilingual so the team in each city works in its own language.
How does visitor authorization work?
Residents pre-authorize guests in seconds — name, date, recurring schedule if needed — and the front desk admits them by name without any phone call. Authorizations can be single-visit or recurring, and the full arrival log is searchable by staff.
How does Mirigi handle maintenance and service requests?
Residents raise a maintenance or service request from the same app — describe the issue, pick a preferred time, attach a photo if useful. Requests are routed by category, assigned to staff with priority levels, escalated if untouched and closed with a record the resident can review.
Can I run reports on what is happening in the building?
Yes. Mirigi's reports are fully customizable per building — any question your data can answer, presented as a clean chart on screen or downloaded as a spreadsheet. Common groups include notifications, reservations, deliveries, vehicles and requests, and reports are run on demand with the parameters that matter.
Can residents see the building's cameras?
When the building has IP cameras installed, Mirigi brings selected feeds — pool deck, lobby, beachfront, parking entrance — into the same app residents already use. Each camera is configured per building with its own name and visibility rules.
Can Mirigi run announcements, notices and resident polls?
Yes. The paperless communications module sends announcements and notices to residents through their chosen channels, with read receipts and per-unit targeting. The polls module runs resident votes with structured questions and aggregated results — useful for amenities decisions, board polls and quick sentiment checks.
Does Mirigi integrate with the building's accounting system?
Mirigi connects to the administrator's accounting platform so residents can see their current balance, browse a full ledger and pay online. Charges generated inside Mirigi — amenity usage fees, services — are pushed back to the accounting system automatically, eliminating duplicate data entry.
Getting started
Can the app be branded with our building's identity?
Yes. The resident app, in-unit touch panel and notifications all carry the building's name, logo and visual identity, and the property can be published as its own branded app on the App Store and Google Play. Each building gets its own theme — no generic Mirigi-labeled experience.
What happens in a panic or emergency?
Residents trigger a panic alert from the same app — fire, security or medical, with a two-step confirmation to prevent accidents. The alert reaches the staff roles configured for that building immediately, carrying the unit, resident name and any personal emergency contact, so the response is coordinated from the first second.
How does building automation work?
A building automation gateway brings the property's existing sensors and controls into Mirigi — pool temperature, lobby lights, the front gate, fountain pumps — so residents and staff act from the same app. Anything wired into the building can appear as a reading to glance at or a button to press, right next to messages and reservations.
Can Mirigi be customized for our specific needs?
Yes. Beyond the standard modules, Mirigi quotes and develops bespoke modules per property — and they roll out inside the same branded app residents already use every day. Custom information pages, custom request forms, building-specific workflows and integrations are all part of the offer.
How do we schedule a demo?
Use the Schedule a demo button anywhere on this site, or email info@mirigi.com. We will book a private 30-minute walkthrough tailored to your property — real working features, no slides, no commitment.
Buildings that trust Mirigi
Buildings
Behold the architectural marvels that trust Mirigi for their operational excellence. These iconic buildings are part of our esteemed clientele, showcasing the seamless integration and superior efficiency that Mirigi brings.
Let's talk
See Mirigi running in your building
Book a private 30-minute walkthrough tailored to your property. See how residents place orders, request the valet, and reach the concierge in a single conversation — and how your team runs the day from one console. No slides, no commitment.