Maintenance & Service Requests
Turn every resident concern into a tracked, resolved, and measurable interaction. Mirigi’s service requests replace lost emails, scattered WhatsApp threads, and verbal hallway complaints with a single channel that residents actually enjoy using. From a maintenance issue to an amenity booking, every request reaches the right person, on time, with a full record of what was done. The result is faster resolutions, happier residents, and a management team that finally has visibility over daily operations.
Residents submit requests in seconds, either through fully customizable forms on their in-home touch screen or smartphone, or by simply talking to Miri, the building’s AI concierge, in natural language. Forms are defined per building and per language, so each resident sees the right options in their own tongue. Whether reporting a leak, booking the rooftop, flagging a delivery, or raising a complaint, the experience stays effortless and consistent.
Behind the scenes, every request follows a clear lifecycle — pending, in progress, and closed — with the option to reopen if the resident is not satisfied with the resolution. Staff acknowledge a request to formally take ownership, assign it to a specific role, exchange public or internal comments, and close it with a mandatory resolution note. Requests route automatically to the configured staff role, and an escalation chain ensures that anything left unattended moves up before it becomes a problem. An optional 1–5 priority scale, real-time filtering by state, type or full-text search, and a pending-request sound alert keep front-desk teams focused on what matters most.
Accountability is built in. Residents get push notifications the moment staff acknowledge, comment, or update their request, and the conversation stays attached to the ticket. Every action — creation, assignment, escalation, closure, reopening — is recorded as a timestamped event, giving managers a complete audit trail and turning informal requests into measurable, professional service.