Miri: The First AI Concierge Agent That Acts
Miri is the first AI concierge built to act, not just answer. Residents simply ask: “Spaghetti Carbonara to my unit,” or “bring my car up in ten minutes,” and Miri carries the request through to completion. No menus, no forms, no waiting on hold. The conversation is the interface: in the branded app, or right on WhatsApp, with nothing to install.
For residents, Miri is connected to the building’s core Mirigi modules: restaurant ordering, valet parking, amenity reservations, service requests, visitor authorizations, and event sign-ups. She works from the building’s live menu, real-time amenity availability, and each resident’s preferences, then places the order, logs the request, and returns confirmation. What used to require a phone call or a trip to the lobby now happens in a sentence.
Miri is also the staff’s AI operations agent. Front-desk teams, maintenance staff and managers can run the building’s day-to-day operations by talking to Miri, asking her to carry out tasks and coordinate work across the team. She handles multi-step workflows, including triaging work orders, setting priorities and assigning them to the appropriate staff. From a resident request to the team responsible for resolving it, Miri helps keep the whole operation moving, freeing staff to focus on personal service and hospitality.