Staff Console & Front-Desk Operations
Behind every Mirigi-equipped building, the staff team runs the day from one real-time operations console. Every member of the team — front desk, concierge, management, security, valet, maintenance, restaurant — signs in to a workspace shaped to their role and sees exactly the work that belongs to them. Nine distinct staff roles, each with their own permissions, their own screens and their own audit trail. No one wastes a click on a screen they don’t own.
The console opens on a live dashboard with the four counters that drive the day: pending deliveries, active valet, open requests, pending orders. A recent-activity feed shows new deliveries, vehicles ready, valet requests, service requests and food orders as they happen. A quick-action row puts log delivery, add guest, valet request, new request one click away.
Vehicles & valet. A live valet queue with wait-time colour coding — yellow when a guest has been waiting five to ten minutes, red past ten — keeps the team honest about response times. A separate car-wash queue, with its own operating hours and closure calendar, handles wash requests without crowding the main queue. Every vehicle action is attributed to the specific valet performing it, with park, move and export to spreadsheet built in. Guests can be paged by SMS with a direct link to retrieve their car.
Deliveries & packages. Couriers logged at the front desk with recipient, photo and storage location. Residents are notified through their preferred channel the moment a parcel arrives, and the front desk hands it over when the resident comes down.
Guests & access control. Pre-authorised guest list, recurring authorisations, vehicle authorisations, fobs and credentials. The doorman greets returning visitors by name straight from the list — no phone call up to the unit.
Service requests. Routed by category and priority, escalated if untouched, and closed with a mandatory resolution note. Filter by state, type or full-text search; sound alert on new pending requests so the front desk hears what arrives.
Notifications & memo boards. Send announcements to residents through push, app and email, and post messages to the in-lobby memo boards so the same information shows on the screens guests and residents see when they walk in.
Polls & event planning. Run building polls and surveys with structured questions and aggregated results. Plan events with title, description and attendee management.
Emergencies. A dedicated emergency channel — fire, security, medical — with the resident’s unit, photo and emergency contacts attached. Staff acknowledge, comment and close every event, with the full timeline preserved.
Reports. Operators define their own reports per building — exactly the metrics that property needs, run on demand, with a run-all button for the recurring weekly or monthly set.
AI diagnostics. Because Miri acts on residents’ behalf, the console also includes a complete record of every AI conversation: text chats, voice sessions, every tool the agent called, with thumbs-up / thumbs-down feedback aggregated so managers can see how the AI is actually performing for their residents.
The console runs on desktop browser at the front desk, tablet behind the bar, phone in the maintenance technician’s hand. Sensitive actions are protected by two-factor authentication. The interface is multilingual, so the team in each city works in its own language. Twenty years of operational refinement — distilled into one screen.